Privacy Policy
Last updated: August 2026
Summer House Wellness respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your information.
1. Who we are
Summer House Wellness is an independent aesthetic and wellness clinic based in Redhill, Surrey.
For the purposes of UK data protection law, Summer House Wellness is responsible for the personal information collected and processed in connection with our website, bookings and treatments.
For privacy enquiries, please contact:
Summer House Wellness
Email: summerhousewellness@outlook.com
2. Information we collect
Depending on how you interact with Summer House Wellness, we may collect the following information.
Contact and booking information
This may include:
Your name
Telephone number
Email address
Appointment details
Booking history
Cancellation or rescheduling information
Consultation and treatment information
Where necessary to assess suitability and provide safe treatment, we may collect:
Medical history
Current and previous medication information
Allergies
Relevant medical conditions
Previous aesthetic treatments
Treatment notes
Consent records
Aftercare information
Relevant information about treatment outcomes or complications
Some of this information is health information and is considered special category personal data under UK data protection law.
Photographs
Photographs may be taken before and after treatment for clinical record-keeping, treatment planning, monitoring results and providing appropriate care.
Where you have separately provided permission for your photographs to be used for marketing purposes, photographs may also be used on our website, social media or other promotional materials.
Marketing photography will only be used in accordance with the consent you have provided.
Payment information
Booking fees are processed through our online booking and consent system.
Treatment payments are normally made directly to Summer House Wellness by bank transfer.
We do not ask clients to provide or send full bank card details to us by email, telephone or social media.
3. How we use your information
We may use your information to:
Respond to enquiries
Arrange and manage appointments
Process booking fees
Assess treatment suitability
Provide treatments safely
Maintain accurate clinical and treatment records
Record consent
Provide appropriate aftercare
Communicate with you about your appointment or treatment
Deal with cancellations and rescheduling
Respond to questions, concerns or complaints
Meet legal, regulatory, professional and insurance requirements
Communicate with relevant healthcare professionals where necessary
Manage and improve our services
Request and manage reviews
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law
4. Health information
Health information is treated as special category personal data and is handled with additional care.
We only collect and use health information where it is necessary for purposes including assessing treatment suitability, providing treatment safely, maintaining appropriate clinical records, managing aftercare, dealing with concerns or complications, and meeting legal or professional obligations.
Where necessary, relevant information may be shared with an independent prescriber or another healthcare professional involved in your care.
Only information that is relevant and necessary will be shared.
5. Photographs
Clinical photographs may be taken as part of your treatment record.
Where possible, clinical photographs will be transferred to the secure system used for treatment and consent records and removed from the device used to take them once they are no longer required on that device.
Where you have given separate consent for photographs to be used for marketing purposes, photographs may be retained and used for that purpose in accordance with your consent.
You may withdraw consent for future marketing use of your photographs at any time.
Withdrawal of consent does not affect use that took place before consent was withdrawn.
6. Booking and consent services
Bookings and consent documentation are managed through Faces Consent.
Faces Consent may process personal information on our behalf in order to provide booking, consent and related services.
Information provided through the booking and consent process may include contact information, appointment information, health information, treatment records and consent records.
Clients should also review the privacy information provided by Faces Consent.
7. Website and communications
Our website is hosted through Squarespace.
We may receive enquiries through our website and communicate with clients by email, telephone or WhatsApp where appropriate.
Our business email address is:
summerhousewellness@outlook.com
Our business telephone/WhatsApp number is provided on our website and may be used for appointment-related communication and enquiries.
Please do not send highly sensitive medical information by WhatsApp unless specifically requested. Where detailed medical or treatment information is required, you may be directed to the appropriate secure consultation or consent system.
8. Who we may share information with
Where necessary and appropriate, personal information may be shared with trusted third parties, including:
Faces Consent for booking and consent management
Squarespace for website hosting and related website services
Payment providers where applicable
Independent prescribers or other healthcare professionals involved in your treatment
Professional advisers
Insurers where necessary
Regulators or authorities where we are legally required to do so
Legal or professional representatives where necessary to protect our legal or professional interests
We do not sell your personal information.
9. Marketing
We may use your contact information to send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
You can opt out of marketing communications at any time.
Treatment-related and appointment-related communications are not marketing communications and may still be sent where necessary to provide the service.
Photographs will only be used for marketing purposes where you have provided separate permission for this.
10. Reviews
We may invite clients to leave reviews about their experience with Summer House Wellness, including through Google.
Leaving a review is entirely voluntary.
We will not publish private or confidential client information in response to a review.
11. Cookies and website information
Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve your experience.
Some cookies may be placed by third-party services.
You can manage your cookie preferences through the cookie controls provided on our website.
12. How long we keep information
We retain personal information only for as long as necessary for the purpose for which it was collected and for any additional period required by legal, regulatory, professional or insurance obligations.
Clinical and treatment records may therefore be retained for longer than general enquiry or marketing information.
When information is no longer required, it will be securely deleted or otherwise disposed of.
13. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to clinical and health information is limited to those who need it for legitimate purposes.
Because electronic communications and storage systems can never be guaranteed to be completely secure, you should avoid sending unnecessary sensitive medical information through ordinary email or messaging services.
14. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how your information is used
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request erasure in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, please contact:
summerhousewellness@outlook.com
15. Complaints
If you have concerns about how your personal information has been handled, please contact Summer House Wellness first so that we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO).
Further information is available at ico.org.uk.
16. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, technology or legal requirements.
The latest version will be published on this website.